ParseMe reads customer support emails and auto-fills your helpdesk ticket — customer name, order number, issue type, priority, and requested action — before a human reads a word.
Live extraction demo
Customer Support Email
From: Lisa Park <lisa@example.com>
To: support@acmewidgets.com
Subject: Re: Order #ORD-88421 — Wrong item shipped
MESSAGE BODY
Hi — I got my order today but you sent the wrong
item. I ordered Blue Widget XL but got a Red Widget
M. I need this fixed by Friday, it's for a client.
Please ship the right one ASAP. Thanks, Lisa
Extracted Data
Every field ParseMe can pull from support emails.
| Field | Type | Description |
|---|---|---|
| customer_name | string | Customer full name |
| customer_email | string | Customer email address |
| order_number | string | Order or reference number |
| issue_type | string | Category of issue (wrong item, damaged, not received, etc.) |
| priority | string | Extracted urgency (urgent, normal, low) |
| requested_action | string | What the customer is asking for |
| sentiment | string | Customer sentiment (frustrated, neutral, positive) |
| deadline | string | Customer-stated deadline if any |
| product_mentioned | string | Product or SKU referenced |
Auto-create tickets in Zendesk or Freshdesk from every inbound email
Route tickets to the right team by extracted issue type before anyone reads them
Flag and escalate urgent tickets automatically based on extracted priority
Build support analytics — top issue types, avg resolution request — from email data
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