Common causes of extraction failure
A failed extraction means ParseMe's pipeline encountered an unrecoverable error. Most common causes:
- Password-protected or encrypted PDF — ParseMe cannot read locked files
- Corrupted file — the file is damaged and cannot be decoded
- Unsupported file type — only PDF, PNG, JPEG, WEBP, TIFF, and forwarded email formats are supported
- File exceeds your plan's maximum file size
- Monthly page quota reached mid-extraction
- Scanned document with unusable image quality (very low resolution)
How to fix a failed extraction
Check the error message shown below the Failed badge — it usually pinpoints the exact problem. Common fixes:
- Remove the password from the PDF using Adobe Acrobat or an online PDF unlocker, then re-upload
- Convert the file to PDF/A format using LibreOffice or Smallpdf
- Upgrade your plan or wait for the monthly quota reset
- Scan the document at a higher resolution (300 DPI or better)
Do failed extractions count against my quota?
No — pages that fail to extract are not billed. Your page quota is only reduced when an extraction reaches Completed status.
Häufig gestellte Fragen
Can I retry a failed extraction?
Yes — fix the underlying issue first, then upload the file again.
Will I be charged for failed extractions?
No. Only completed extractions consume pages from your monthly quota.
My PDF looks fine but keeps failing — why?
Some PDFs appear normal but have internal corruption or non-standard encoding. Try converting to PDF/A format and re-uploading.
Bereit loszulegen?
Laden Sie Ihr erstes Dokument hoch und erleben Sie KI-Extraktion in Aktion.
Upload your document and try again