🔧 Maintenance Requests

Auto-create work orders from tenant maintenance requests

ParseMe reads maintenance request forms and routes each issue to the right vendor with all the details already filled in.

⚡Tenants wait an avg of 3 days for work order confirmation

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parseme.co — maintenance_request extraction

Tenant Maintenance Request

MAINTENANCE REQUEST — OAKWOOD APARTMENTS

Tenant: Jordan Lee Unit: Apt 2A

Date: 04/22/2026 Time: 8:30 AM

Work Order #: WO-2026-0482

ISSUE DESCRIPTION

Category: PLUMBING Priority: ☒ URGENT ☐ Routine

Description: Kitchen sink drain completely blocked.

Standing water in basin — cannot use sink at all.

When did issue start? Last night (04/21)

ACCESS INFORMATION

Permission to enter unit? ☑ Yes ☐ No

Preferred time: Before noon, weekdays

Pets in unit? ☐ Yes ☑ No

Contact: (312) 555-0122

Extracted Data

tenant_name:Jordan Lee

unit:Apt 2A

submission_date:2026-04-22

issue_type:Plumbing

description:Kitchen sink drain completely blocked — standing water

urgency:Urgent

entry_permission:✓ true

preferred_access_time:Before noon weekdays

All extracted fields

Every field ParseMe can pull from maintenance requests.

Field	Type	Description
tenant_name	string	Tenant name
unit	string	Unit number or address
submission_date	date	Date request submitted
issue_type	string	Plumbing, HVAC, electrical, etc.
description	string	Detailed issue description
urgency	string	Emergency, urgent, routine
entry_permission	boolean	Permission to enter without tenant present
preferred_access_time	string	Preferred access window

Auto-dispatch urgent requests to on-call vendors immediately

Route requests to the right contractor by issue category

Track open work orders and response times

Build a maintenance history for each unit

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