ParseMe reads customer support emails and auto-fills your helpdesk ticket — customer name, order number, issue type, priority, and requested action — before a human reads a word.
Demonstração de extração ao vivo
Customer Support Email
From: Lisa Park <lisa@example.com>
To: support@acmewidgets.com
Subject: Re: Order #ORD-88421 — Wrong item shipped
MESSAGE BODY
Hi — I got my order today but you sent the wrong
item. I ordered Blue Widget XL but got a Red Widget
M. I need this fixed by Friday, it's for a client.
Please ship the right one ASAP. Thanks, Lisa
Dados extraídos
Todos os campos que o ParseMe pode extrair de support emails.
| Campo | Tipo | Descrição |
|---|---|---|
| customer_name | string | Customer full name |
| customer_email | string | Customer email address |
| order_number | string | Order or reference number |
| issue_type | string | Category of issue (wrong item, damaged, not received, etc.) |
| priority | string | Extracted urgency (urgent, normal, low) |
| requested_action | string | What the customer is asking for |
| sentiment | string | Customer sentiment (frustrated, neutral, positive) |
| deadline | string | Customer-stated deadline if any |
| product_mentioned | string | Product or SKU referenced |
Criar tickets de suporte automaticamente a partir de e-mails recebidos
Classificar e priorizar tickets por dados extraídos
Enriquecer registros de clientes com dados de e-mails de suporte
Rastrear tempos de resolução e satisfação do cliente
Cada tipo de documento do seu setor — tudo numa única plataforma.
Comece com 20 páginas grátis. Sem cartão de crédito.
Automate ticket creation